| Category |
Items |
| Awareness / Education |
- As a Business Leader, I want to define the perspective on Cloud Computing and provide a holistic view of how various products, technologies and services help me
- As an Architect I want to know how the cloud architecture supports my business goals and enterprise architecture
- As an IT Leader I want details on training and educating my staff in the use and support for the service
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- As a Business Leader, I want to understand why I wouldn’t go to a proven partner that has a history of doing this for my competition, one that is already providing a similar service as part of our outsourcing agreement
- As an Architect I want to understand how the cloud architecture reduces complexity
- As an Architect, I want a way to see what my peers are doing, to learn and support each other
- As an Architect, I want actionable guidance for prioritization of ground apps to cloud apps. How do I work out the balance for what should go into the cloud?
- As an Architect, I want education on the content myself so that I am well versed in the specific items that apply to my customer
- As an Architect, I want to know the good, bad, and ugly so that I am not misrepresenting this to the customer based on marketing material
- As an Enterprise Architect, I want to understand why I would even consider moving to the cloud. What we have works, why change?
- As an Architect, I want to understand the perceptions of customers and assumptions they will have that lead to preconceived ideas – and how do I ‘unlearn’ them to get to a better discussion
- As an Architect, I want to understand the right sequence of steps to educate a customer on cloud
- As an IT Leader, I want to know where the complexity is in the cloud. Every new paradigm claims to be simpler but still has to deal with the same operational baggage – where is the complexity in cloud solutions?
- As an IT Leader, I want to know why I wouldn’t just go to a traditional outsourcer
- As an IT Leader, I want to understand how I manage corporate data that may span multiple cloud scenarios
- As an IT Leader, I want to understand why I would introduce yet another environment into my services and the associated complexity
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| Architecture |
- As an Architect, I want to see reference architecture for compelling cloud scenarios that will help me build a desired end-state for my specific customer scenario
- As an Architect, I want to see case studies of both success and failure
- As an Architect, I want to learn about proven Reference Architecture patterns for the cloud.
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- As an Architect, I want to understand Microsoft’s reference models for cloud concepts and terms.
- As an Architect, I want data movement and management patterns and best practices
- As an Architect, I want to identify Cloud System Integration Patterns (Cloud-To-Ground, VendorCloud-To-Ground, OurCloud-ToVendorCloud, VendorCloud-to-VendorCloud-to-Ground, etc)
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| Availability |
- As a Business Leader, I want to understand geographical redundancy
- As an Architect, I want to know how to handle disaster recovery in the cloud
- As an IT Leader, I want to understand the same details I would expect from my own data center (fault tolerance, back up procedures, disaster recovery etc.)
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- As a Business Leader, I want to know what happens when the next country decides to block Internet access
- As an Architect, I want to learn how to evaluate cloud services for availability across all regions I need to cover. (What is the performance? What about support in a global environment?)
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| Competition |
- As a Business Leader, I want to know cloud offerings compare to the competition
- As a Business Leader, I want to understand how cloud offerings can give me a leg up on my competition
- As an Architect, I want a way to know what competitors are saying and how it should be addressed
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| Cost |
- As a Business Leader, I want to understand the cost structure for cloud solutions
- As an Architect, I want a way to create a realistic cost model based on the current workload
- As an IT Leader, I want to know if I need to migrate or rewrite my apps and what are the costs associated with this
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- As a Business Leader, how do I manage the transition period in which I probably have to pay twice?
- As a Business Leader, I want a consistent cost of service so that I can manage against my budget
- As a Business Leader, I want to know how to manage cloud service subscriptions across a large enterprise to optimize subscription costs
- As a Business Leader, I want to know that I am not going to incur a large spike in my costs as part of the migration to the cloud
- As a Business Leader, I want to know what geographic redundancy does to my bandwidth usage and costs
- As an Architect, I want a way to assist with the customer presentations and planning discussions
- As an Architect, I want a way to identify areas in IT where cost reductions can be had with relatively low risk
- As an Architect, I want the costs to be known and predictable so that I can budget accordingly
- As an Architect, I want to learn how to manage cloud service subscriptions across a large enterprise to optimize subscription costs
- As an Architect, I want to understand how to build the cost model for the customer
- As an Architect, I want understand the taxation impact on Cloud based Transactions (state, Federal, inter-nation)
- As an IT Leader, I want a clear cost breakdown contrasted against my current costs or if I used my existing environment
- As an IT Leader, I want to understand how I can implement chargeback within my IT environment to provide more transparency on costs
- As an IT Leader, I want to understand the cost structure for the cloud solutions
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| Governance and Regulation |
- As a Business Leader, I want to know how to manage government regulations related to where certain info can be stored. (For large enterprise that have subsidiaries in several countries. A single cloud service may not be able to comply with each countries various regulation needs)
- As an Architect, I want a way to address all regulations and restrictions that may be realized for my customers in all areas they do business
- As an Architect, I want to ensure I am meeting regulatory requirements
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- As a Business Leader, I want to know how to adhere to the various government regulations related to pricing and information storage
- As a Business Leader, I want to understand the environmental impact of moving to the cloud. How will this impact my green initiatives?
- As an Architect, I want to learn how to adhere to the various government regulations related to pricing and information storage.
- As an Architect, I want to learn how to manage government regulations related to where certain information can be stored.
- As an Architect, I want to understand the jurisdiction issues with the cloud and how to mitigate them for my region(s)
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| Industry |
- As an Architect, I want to identify the relevant cloud industry trends for the business.
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| Integration |
- As a Business Leader, I want to understand how I integrate with my existing systems
- As an Architect, I want to understand how to integrate cloud solutions with my existing processes
- As an IT Leader, do I need to move all my integrated apps to the cloud or can I do this progressively? What does this mean when apps are integrated (data, web services…)?
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| Operations |
- As an IT Leader, I want to know how many environments do I need and what are the implications and costs (dev/test/pre-prod/prod)
- As an IT Leader, I want to know how to integrate cloud reporting into my existing reporting infrastructure
- As an IT Leader, I want to understand release management requirements to ensure they fit with our current procedures or do not create undue overhead
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- As an IT Leader, I want to know what the reporting capabilities of the service are. This provides visibility to the business on how the services are performing.
- As an IT Leader, I want to understand a holistic view on management that spans all cloud scenarios
- As an IT leader, I want to understand how I model the health of applications that may span private and public clouds or fully deployed in public cloud to ensure I can have better control on service levels.
- As an IT Leader, I want to understand how I model the health of applications that may span private and public clouds or fully deployed in public cloud to ensure I can have better control on service levels
- As an IT Leader, what is the flexibility of an organization to decide of when upgrades are appropriate based on their priorities and rhythms and how can I test my environment before upgrading the production environment?
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| People |
- As a Business Leader, I want to understand how my workforce must evolve to embrace the cloud
- As a Business Leader, I want to understand how the cloud impacts my user base globally
- As an Architect, I want to know what this means to IT teams (Do I need to get rid of people or repurpose the teams — which means here up leveling, training)
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- As a Business Leader, I want to understand how various cloud scenarios impact my workforce levels
- As an Architect, I want guidance for measuring the impact of moving a system to the cloud (business and IT)
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| Performance |
- As a Business Leader, I want to understand how my service level management processes need to cater to online service redelivery
- As an Architect, I want to know what are the availability, reliability, and scalability of the cloud (What do the SLAs mean? Do they still hold the same commitments?)
- As an IT Leader, I want to know that I can make quick patches to address immediate quality of service issues
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- As an Architect, I want the cloud to provide elasticity for my business as it expands and contracts to address seasonal load
- As an IT Leader, I want to know how to more effectively manage capacity requirements to avoid underutilized infrastructure and leverage online service more effectively
- As an IT Leader, I want to understand the level of service I can expect for all of my user base
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| Planning |
- As a Business Leader, I want to understand how I test the solution before deployment
- As a Customer, I want to know how to work out the balance for what should go into the cloud – I accept it’s not 0% and not 100% – but how do I find the right balance?
- As an Architect, I want to develop some guiding architectural principles to help me build strategy and roadmap around Cloud Computing
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- As a Business Leader, I want to determine the effort needed to migrate our existing solution. Is this a lift and shift? Is this a rewrite, do we extend?
- As an Architect, I want a way to determine the items in the cloud offerings that are relevant to my customer
- As an Architect, I want my application portfolio management to inject cloud relevant criteria to decide what moves to the cloud and when (if it all)
- As an Architect, I want to ensure we are not impacting the ability to realize change
- As an Architect, I want to know how I can reduce my IT infrastructure burden by bursting capabilities into the cloud when I can’t outsource the whole service to the cloud
- As an Architect, I want to know what maturity levels for what capabilities I need to ensure to better enable leveraging cloud scenarios
- As an Architect, I want to understand how I can treat my physical infrastructure assets as more of a fabric and abstract the complexities of OEM devices
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| Risk |
- As a Business Leader, I want to know how I can retrieve my IP/Data should I decide to move provider (service lock-in)
- As an Architect, I want to understand the areas of risk that I am accepting by trusting an external data center and service
- As an IT Leader, I want to know the blockers that lead to implementation failure
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- As a Business Leader, how comfortable is a European company to host in a datacenter that is in the US?
- As a Business Leader, I want to know what happens if the service is not reliable. What are my options? Can I easily find another solution and get out of the contract?
- As a Business Leader, I want to understand the risks of depending on a single partner to run my business
- As a Business Leader, I want to understand what is involved if we decide to return to our existing service
- As an Architect, I want to be able to test with low risk opportunities if we decide to proceed
- As an Architect, I want to know how to avoid vendor lock in
- As an Architect, I want to understand how to identify low risk opportunities for the cloud
- As an IT Leader, I want to know the blockers for adoption that cause decision paralysis
- As an IT Leader, I want to know where the complexity is in cloud based solutions
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| Security |
- As an Architect I want to understand what new security risks exist in the cloud and what old risks have been mitigated
- As an Architect, I want to know how I manage identity across cloud scenarios considering I’ve already invested heavily in my internal IT
- As an Architect, I want to know how to manage privacy and integrity of the data if it’s hosted in the cloud. (How do I restrict access to the data by the hoster, and what do I do about a local copy of the data that is synchronized regularly?)
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- As an Architect, I want to know how to manage accessing cloud services from within the various heterogeneous internal networks
- As an Architect, I want to understand a holistic view on security that spans all cloud scenarios
- As an Architect, my company has invested in a common directory (AD/SSO). How does this work in the cloud?
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| Service Levels / Quality of Service |
- As a Business Leader I want to understand who is liable in the event of a service failure
- As a Business Leader I want to understand who is liable in the event of a security breach
- As an Architect, I want to understand what level of technical support is available to myself and my team
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- As an Business Leader, I want to know if I’ll have to change my SLA with customers
- As an Architect, I want to know how the cloud infrastructure is supported
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| Solutions |
- As a Business Leader, I want to try before I buy and have access to a proof of concept
- As an Architect, I want access to experts that can do analysis on creating solutions to determine the issues, risks, and costs for migration
- As an IT Leader, I want to understand the balance for what should go in the cloud; I accept it’s not 0% and not 100%, how do I find the right balance
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- As an Architect, I want a way to assist with the proof of concept
- As an Architect, I want to know how I can backup our Ground based HPC with the Cloud for on demand scale
- As an IT Leader, I want my IT strategy to reflect Cloud computing, on-premises and off-premises capabilities
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| Sourcing |
- As an Architect, I want to know how to do partnership management in the cloud. (Managing a partner is hard and when this comes down to the fact that the service can be unavailable it is even more important to do a good job)
- As an Architect, I want to know how to evaluate whether the application or system is considered core to my business and could be sourced to a partner in the cloud (Can the system or application be hosted outside of the intranet?)
- As an Architect, I want to know how to use the Cloud for our DR plan. (i.e. fail from Ground to Cloud)
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| Strategy |
- As an Architect, I want to understand Microsoft’s strategy for cloud
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| Support |
- As a business leader, I want to know how we integrate with our existing help desk for escalation
- As a Business Leader, I want to know if there is a reliable support structure (24×7)
- As an IT Leader, I want to know what happens if something goes wrong; how fast will I be notified of an issue, how long will it take to be addressed, what priority will I be given contrasted against the other consumers of the service?
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- As a Business Leader, I want to know what the support implications are in a global environment
- As an Architect, I want to know how to evaluate or enforce a 24×7 support model with the cloud
- As an Architect, I want to know who I call if I am experiencing an issue with the hosted solution
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